COVID-19 FAQ

Q: Can I place an order on VRIGOO?

A: Please feel free to place orders at any time. We are operating business as usual.

Q: Can I get my package delivered on time?

A: Due to COVID-19, we are experiencing routine delays, which may affect your delivery timeframe. We're working around the clock to get your order to you. A tracking number will be sent to you by e-mail once items are shipped out. Thank you for understanding. We appreciate your patience.

Q: Is the package I receive safe enough?

A: All of our packages are rigorously disinfected several times when passing through the export port.

Q: Can I return or exchange the products as usual?

A: Sure, we offer easy returns within 30 days, and the return time will be extended if your parcels were delayed caused to COVID-19.

Additional COVID-19 Information:
Vrigoo.com is open.

We’ve taken proactive steps to ensure our associates and their families are protected. All of our office staff is now working normally, but during the epidemic, we sometimes need to work remotely. We beg your patience as they adjust to these new circumstances and ask that whenever possible you utilize email and chat. Our services and deliveries will continue along with our commitment to keep our customers, partners, employees and suppliers safer during such times. It is our duty and responsibility to take care of each other, to flatten the curve, and to bring back normalcy. During this time we’re expecting some shipment, supply chain, and transport delays, and we beg your patience in advance for any inconvenience. We will do our best to keep you informed.

We assure you that we will play our part in doing everything possible to contain the spread of the virus while continuing to serve our customers with the utmost precaution, passion, sincerity, and dedication. Thank you for your continued support, dedication and patronage. We look forward to serving you, and creating a superb shopping experience for you each time you choose to shop with us.

Take care and stay healthy and safe.

Please kindly contact our customer service via this email at suppor[email protected] if you have any further questions.