ORDER CANCELLATION

We accept order cancellation before the product is shipped or produced. If you want to cancel your order, please priority contact us at [email protected] within 12 hours after you placed the order by sending us an email from your registration email. We will help you cancel the order and process to refund you, and the refund takes 5-8 business days back to your account. If the order is cancelled within 12 hours, you will get a full refund. If the order is cancelled after 12 hours, we will only offer 80% of the order total for refund. Once the product has already been shipped out, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.

WARRANTY AND RETURNS (If applicable)

At VRIGOO, our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately read the product description before buying.

If you are not satisfied with the items you received, we can easily arrange a return or a refund for you. We are here to help! Please feel free to contact us if you have any issue with your order!

Satisfaction Guarantee
Your satisfaction is our priority!

1. When you decide to return your items, please contact us via E-mail first, and inform us about your problem. We accept return of products.
2. Customers have the right to apply for a return within 30 days after the receipt of the product.
3. To be eligible for a return, all returned items must be in their original condition, unused/unworn, unwashed, come with all original tags and their original packaging.
4. We cannot accept any items that have been worn, washed or altered in any way.
5. Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.
6. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
7. Please return the products within 14 days after the day Vrigoo informs you of the return address.

*International Return Policy
1. Customers will only be charged once at most for shipping costs (this includes returns);
2. If we send you the wrong size or color by mistake, we will take the shipping fees.
3. International customers shall be responsible for the shipping cost, any duty and tax that occur when requesting return service; We are not able to refund any tax or duty charged by customs border office.

*Notes:
For any return, please contact with our customer service before you send the package back. We do not accept returned items that were sent back by you directly without checking with us first.

How to Reach Us
Go to our Service Support Center and and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us the clear pictures or video of the problem.
Add your order number. Name the e-mail "{Return}”, or “{Exchange}”, and attach the RMA form.
We will get back to you as soon as possible with further instructions on how to proceed with your return or exchange.

REFUNDS (If applicable)

Once your return is received and inspected, we within a certain amount of days. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. (*Note: All shipping fees to return the item, and the original shipping fees, are non-refundable.)

Late or missing refunds
If you haven’t received a refund after a few days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all these steps and still haven’t received the refund, please contact our customer service support.

Compensation time-frame
For returned items or items for exchange, we will need 3-5 business days upon receiving your item(s) to process the solution.
If you have not received any reply from us within 1-2 weeks, please contact our Service Support at here for further help. We will do our very best to help you and reply to all messages within 24 hours.

SALE ITEMS (If applicable)

Only regular priced items may be refunded; unfortunately, Clearance items cannot be refunded.

EXCHANGES (If applicable)

Unfortunately, exchanges are not available at this time. If you are not completely satisfied with your purchase and would like to purchase different products, please return the items you are not satisfied with and place a new order for the items you would like to purchase.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with eligible proof of photos at [email protected] and Please contact our Customer Service to get the return address.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be sent to you by email.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

SHIPPING

Please contact our Customer Service Support at here to get the return address. (Working Day 9am - 6pm PST)

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CHANGES TO RETURN & REFUND POLICY

You can review the most current version of the Return & Refund Policy at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.